Reference

Privacy Policy For Your bet339 Account

Your account, wallet, and lobby activity data for DANA, OVO, GoPay, QRIS, Live Dealer Lobby and Rocket Crash are covered in this Privacy Policy before you open an…

DANA data contextOVO wallet recordsGoPay payment checksQRIS receipt logsAccount security data
bet339 Privacy Policy For Your bet339 Account
CONTACT ROUTES

Three Privacy Contact Paths

Privacy questions should not sit in a generic queue. We route account-data requests through chat, WhatsApp and email so you can choose the channel that fits the issue.

Live chat Use live chat from 10:00-02:00 WIB for quick privacy checks such as changing a phone number, asking why a document was requested, or checking whether a cookie setting affects your session.
WhatsApp Message WhatsApp when you need a privacy status update linked to your account. We may ask for your username and a recent wallet reference, never your password or one-time code.
Email privacy desk Send detailed requests to [email protected] when you want access, correction, export or deletion checks. Email is used for requests that need identity matching and a written response.
DATA CONTROLS

Six Controls Behind Your Data

We handle privacy inside the same account flow you use to enter the lobby. That means payment receipts, device sessions, cookies and support messages are linked to your account record instead of…

Account creation data

When you join, we collect the details needed to create and protect your account, such as username, contact data and password data. Verification fields are used only for checks linked to your account.

Wallet data and receipts

DANA, OVO, GoPay and QRIS records are kept as payment references, not as open access to your wallet. We store receipt numbers, status, time and account links for reconciliation.

Cookie controls

Cookies help keep you signed in, remember language choices and detect unusual sessions. You can clear browser cookies, but doing so may sign you out and require a fresh login check.

Device sessions

We log device type, IP range and session timing to spot account access that does not fit your usual pattern. The Account > Security > Active sessions path helps you check recent activity.

Retention timing

We keep account, payment and support records for as long as they are needed for service, legal, dispute and fraud-control reasons. When a record is no longer needed, it is removed or anonymised.

Change requests

You can ask us to correct contact data, update verification details, export account data or assess deletion. We confirm the account holder first so another person cannot alter your record.

Privacy Questions Before You Join

These privacy answers focus on the account and wallet data you share with us. They cover what is collected, how payment records are used, who can access documents, and how you can request changes. If your question involves account access, eligibility or service availability, where local law permits applies, and support can explain the account step needed.

We collect the details you enter during account creation, wallet references, device data, login timing and support messages. If verification is needed, we also collect the document details required to match the account.

No, we do not sell your personal data. We use it to run your account, process DANA, OVO, GoPay and QRIS records, secure sessions, answer support requests and meet legal record duties.

We keep transaction references, amount, time, status and the account link. We do not store full access to your wallet app, and we will never ask for your wallet password or one-time code.

Contact live chat, WhatsApp or [email protected] and tell us what needs checking. We confirm the account holder first, then correct contact fields, verification details or wallet references where the record supports it.

Yes, you can ask for deletion assessment through email. Some records may need to stay for legal, payment, dispute or fraud-control reasons, but we explain what can be removed or anonymised.

Cookies keep your session active, remember language choices and help detect unusual access. If you clear them in your browser, you may need to log in again and pass a security check.

Access is limited to staff handling verification, payment checks, security or privacy requests. We use role-based access and support records so document handling is tied to an account reason.